Shipping policy

Last Updated: November 1, 2025

At Momus Studio, we aim to provide fast, safe, and reliable shipping for all Australian orders. This policy outlines our shipping methods, costs, and estimated delivery times.

1. Order Processing

• Orders are typically processed within 1–3 business days for in-stock items.

• Certain items, including special orders or pre-order pieces, may take up to 1–3 weeks to prepare and ship.

• Once your order is shipped, you will receive a shipping confirmation email with tracking information.

• Please ensure your shipping address is correct; we are not responsible for delays caused by incorrect addresses.

2. Shipping Methods & Delivery Times

Delivery times are estimates and may vary due to courier delays, weather, or public holidays.

3. Shipping Costs

• Shipping costs are calculated at checkout based on weight, size, and shipping method.

• Occasionally, we may offer free shipping promotions for orders over a certain amount.

4. Tracking Your Order

• Once your order is dispatched, you will receive a tracking number via email.

• You can track your order directly through the courier’s website.

5. Lost, Damaged, or Incorrect Orders

• Please inspect your order upon delivery.

• If your order is lost, damaged, or incorrect, contact us within 7 days of receipt at momus.studio.syd@gmail.com

• We will work with you to replace the item or provide a refund where applicable.

6. Special Notes

• We currently ship only within Australia.

• Some items may require extra preparation time (1–3 weeks) before dispatch.

• During high-demand periods (e.g., holidays), processing times may be slightly longer.

• For gift orders, please double-check the shipping address; we are not responsible for errors made during checkout.

7. Contact Us

For questions about shipping, delivery times, or your order status, please contact: momus.studio.syd@gmail.com