Refund policy

Return

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with all tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at momus.studio.syd@gmail.com
If your return is accepted, we’ll send you detailed return instructions, including how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at momus.studio.syd@gmail.com


Damages and issues 

Please inspect your order upon receipt. If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery.
We’ll evaluate the issue promptly and arrange a replacement or refund if necessary.


Exceptions / non-returnable items

At Momus Studio, we take great care in ensuring the quality of every piece before it reaches you. However, please note that certain items cannot be returned for hygiene and quality reasons.

Non-returnable items include:

  • Custom or made-to-order products (including personalized pieces)

  • Jewelry such as earrings and any pierced items

  • Items that have been worn, used, or altered after purchase

  • Sale or final clearance items

  • Gift cards

  • Hazardous materials, flammable liquids, or gases

If you’re unsure whether your item is eligible for return, please contact our Customer Care team before sending it back. We’re always happy to assist and help find the best solution for you.

 

Exchanges
We’re happy to offer exchanges for items of equal or greater value, subject to stock availability.
To ensure the fastest turnaround, we recommend placing a new order for the desired item and returning your original purchase for a refund.

 

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at momus.studio.syd@gmail.com.